{"id":499,"date":"2020-11-10T11:44:43","date_gmt":"2020-11-10T06:14:43","guid":{"rendered":"https:\/\/enoahisolution.com\/blog\/?p=499"},"modified":"2024-02-21T14:34:47","modified_gmt":"2024-02-21T09:04:47","slug":"e-engagement-are-you-part-of-the-new-normal","status":"publish","type":"post","link":"https:\/\/enoahisolution.com\/blog\/e-engagement-are-you-part-of-the-new-normal\/","title":{"rendered":"e-Engagement \u2013 Are you part of the new normal?"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">While e-Engagement models are not new to the insurance industry,\nadoption has been slow, and many have fought it for years. <\/h4>\n\n\n\n<p>The COVID pandemic has challenged traditional business models and forced Carriers, Vendors &amp; Distribution to adopt new methodologies, revisiting the complete life of an application.  Whether we wanted to or not; e-Applications, Data Based Decisioning, AI\/ML and e-Delivery have become a necessity to assist the ultimate customers, the insured and their beneficiaries, in obtaining a policy.  These forced e-engagement processes have reshaped how we do business today and will continue to do so in the future.<\/p>\n\n\n\n<p>The global pandemic and lockdowns of 2020 served as the perfect push for innovation and forced our industry to engage new novel methods, creating a new normal.  Those who embraced the new normal of <a href=\"https:\/\/enoahisolution.com\/insurance-policy-e-engagement-services\/\">insurance e-engagement<\/a> have seen increased productivity.  So how did they make the transition of educating themselves, their team members and customers; as well as defining internal processes to support all different platforms?<\/p>\n\n\n\n<p>The answer, many collaborated with e-Process experts to assist with the change to a digital environment by utilizing their human capital and expertise.  Managing the office cultural change to remote is hard enough, let alone learning a completely different set of rules of engagement.  Partnering with those who are already e-Engaged, allowed them to focus on supporting their advisors to bring in the sale. <\/p>\n\n\n\n<p>Another contributor to success was positive marketing around e-engagement as an enhancement to customer service.  It is not a cold process if you properly connect with the customer.  Educating and setting expectations with advisors is key.   It naturally trickles down to the ultimate customer creating a positive experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"393\" src=\"https:\/\/enoahisolution.com\/blog\/wp-content\/uploads\/2020\/11\/are-you-part-of-the-new-normal-image-1024x393.jpg\" alt=\"are-you-part-of-the-new-normal-image\" class=\"wp-image-500\" srcset=\"https:\/\/enoahisolution.com\/blog\/wp-content\/uploads\/2020\/11\/are-you-part-of-the-new-normal-image-1024x393.jpg 1024w, https:\/\/enoahisolution.com\/blog\/wp-content\/uploads\/2020\/11\/are-you-part-of-the-new-normal-image-300x115.jpg 300w, https:\/\/enoahisolution.com\/blog\/wp-content\/uploads\/2020\/11\/are-you-part-of-the-new-normal-image-768x295.jpg 768w, https:\/\/enoahisolution.com\/blog\/wp-content\/uploads\/2020\/11\/are-you-part-of-the-new-normal-image.jpg 1079w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>While e-Engagement models are not new to the insurance industry, adoption has been slow, and many have fought it for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":501,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_rishi_post_view_count":2482},"categories":[14,1],"tags":[],"class_list":["post-499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-uncategorized","rishi-post"],"rishi__cb_customizer_meta":"","comments_count":0,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Insurace e-Engagement Services \u2013 Are you part of the new normal?<\/title>\n<meta name=\"description\" content=\"While e-Engagement models are not new to the insurance industry, adoption has been slow, and many 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