Key Responsibilities
Handle inbound and outbound international calls professionally.
Understand customer queries and provide accurate resolutions.
Maintain high levels of customer satisfaction and service quality.
Document call details and update systems accurately.
Adhere to process compliance, shift schedules, and performance targets.
Desired Skills & Requirements
Excellent verbal communication skills in English with a neutral accent.
Basic computer knowledge and typing skills.
Willingness to work in night shifts (US process).
Positive attitude, adaptability, and eagerness to learn.
Freshers are welcome; up to 2 years of international voice experience will be an added advantage.
