Roles & Responsibilities
- Process assigned orders with accuracy and within SLA timelines.
- Participate actively in internal & client meetings and training sessions.
- Contribute to process and quality improvements.
- Be open to cross-training across different sub-processes within the domain.
Desired Skills
- Good experience in Insurance or International BPO projects.
- Strong oral and written communication skills with professional email writing ability.
- Good analytical skills and understanding of systems.
- Typing speed of 25+ WPM.
