How does SAP Business One address the challenges faced by the Professional Services Industry?

Professional services are provided by various industries and aim to sell their customized as well as knowledge-based services to the clients. Since this particular industry sells its experience and expertise which are incorporeal, their business depends on the service quality as well as how quickly they respond to their client’s needs. Here, the client project plays a major role, therefore they need to manage the costs and resources, and also meet the client’s expectations.

SAP Business One plays a vital role in serving this industry by helping companies meet the needs of their customers as well as have a stronger bond with them. It automates all the management and support processes as well as offers insights into all the operations. This, in turn, helps the enterprise to become more efficient, amplify the profit as well as satisfy their client’s needs. Therefore, the main objectives of this industry are to obtain and sustain the customers as well as to make sure that the projects are run profitably.

Challenges faced by the Professional Services Industry:

• Bid management
• Resource management
• To grab new opportunities
• To find out the most profitable clients
• Make sure that there is repeat business
• To satisfy the ever-growing customer demands
• On-time delivery of the projects for the allotted budget
• To have a decent margin even at the time of offering competitive prices

SAP Business One addresses the challenges of Professional Services Industry in the following ways:

• Effective Resource Planning: This ERP solution brilliantly does the resource planning and allocation for a particular project that helps the organization to quickly respond to their client’s needs which ultimately reinforces customer relationships.
• To gain good clients: Obtaining valuable clients is very much essential for this industry. Therefore, SAP B1 serves this need with its powerful sales opportunity management solution.
• Good Financial Management: This particular standard ERP effectively manages all financial transactions as well as improves the accuracy of the billing.
• To maintain the quality: The services can be delivered with a high level of quality by its Outstanding service delivery capabilities.

• To maintain good relations with Business Partners: SAP Business One stores all the details of the project as well as the information related to the business partners. This information can be easily accessed by all the employees which eventually strengthens their relationship.
• Easy Access via Smartphone: An employee can use his/her smartphone to easily access all the information regarding working hours and expenses regardless of the time and location.
• Helps Marketing: The company can make use of the E-mail campaigning through SAP B1 to attract many customers.
• Enhances the decision making: SAP B1 facilitates decision making by its real-time analytics report for Key Performance Indicators (KPIs) and dashboards.
• Budget calculation: SAP Business One helps the enterprise to calculate the budget and compares it with the real cost to improve the profit margin.
• After-sales support: After-sales services as well as complaints can be easily handled with the use of the service module.