The medical record summarization process plays a crucial role in the insurance industry. As a very difficult, knowledge-based job, it can only be performed by seasoned resources. Moreover, it is a time-consuming process even for those with years of experience, who still run the risk of being tripped up by common errors that lead to additional quality control. When dealing with complex terminology and massive amounts of medical data, it is easy to make small mistakes that have big repercussions.

eAPS is a flexible and customizable tool that makes the summarization process significantly easier for underwriters, allowing them to generate accurate summaries in a timely fashion and positively impact cycle time. The tool does the heavy lifting to prioritize quickness and accuracy, allowing less experienced resources to deliver good quality output with minimal training.

• eAPS is designed to minimize human error by using poka-yoke error-proofing methods. Instead of free text entry fields, where typos can be easily made, eAPS offers drop down menus whenever possible.
• eAPS was developed by people familiar with the summarization process. Its thorough knowledge repository is based on experience accumulated over a decade in the industry.
• Because of its intuitive workflow (also based on in-depth familiarity with the process), eAPS is user-friendly and easily scalable, minimizing the amount of time needed to train new resources.

eAPS also adds value by providing data that can be leveraged by analytics to result in better decision-making. It standardizes summaries in a format of your choosing for easy reference and makes them searchable, enabling you to quickly look through completed summaries to find sections of pertinent data and arrive at meaningful insights.