Commissions Support Services for FMO/IMO

Challenges

• Each carrier has a different set of instructions to process the commissions into a consistent format. This requires a coordinated set of training sessions to transfer all required knowledge.
• Some carriers will only release the commission statements, or only allow access to the carrier sites, to registered employees of the organization. Retrieving these statements requires consistent interaction between eNoah and the IMO to retrieve statements for processing.
• All carriers ensure the security of their commission data by requiring verified logins at different points, some being sent via text message to a designated number at the IMO. Across different time zones and networks, it becomes difficult to make sure these credentials and log-in attempts correspond.
• As technology develops and carriers revamp their platforms, instructions need to be modified, understood, and distributed to those involved.

Our Solution

Establishing an on-shore resource to assist with coordinating and communicating.

• In order to provide consistent support at all business hours, on-shore support is provided to coordinate meetings and facilitate communication with the IMO.
• A single channel of communication is established between the organization and the eNoah team.

Key Benefits

• Resource assumes responsibility for communicating the expectations of the IMO to the team, and for the final product that is returned.
• With a single channel of communication, the IMO knows that the communicated information will be distributed to the necessary stakeholders, but is also secured in a single location.
• All returned information goes through the second round of audits to ensure accuracy before delivery.
• The ability to access a mix of both on-shore and off-shore networks, and access the organization for verification codes, significantly minimizes the organization’s involvement in this process.