Mortgage and Title Report Services for Charlotte based Customer
Overview
Challenges
- Commitment report preparation was a critical process in the overall process chain for the client
- Volumes were unpredictable
- All cases needs to be turned around in 2-4 hours
- Traceability and tracking the TAT for every title commitment was cumbersome
- At a time of attrition, client was short by manpower and could not deliver volumes consistently for at least 30 days till client found replacement. The manager focused more on manpower issues rather than concentrating on client requirements, new business and quality
Our Solution
- eNoah provided a dynamic team to this client to receive abstractor reports and covert to Commitment / legal reports
- eNoah’s proprietary work flow tool helped clients to track their orders from delivery to receipt
- Staggered team size coming into shifts during various timings helped the client to absorb high volumes during peak hours
- Trained mortgage professionals help create reports faster with 100% quality
- Since eNoah worked with several such clients, moving staff between projects with same skills was easy
Key Benefits
- Client was able to manage flexible volumes from lenders
- Client saved on fixed manpower cost during dull seasons
- Client got a quality deliverable, with 2 hours turn around time, processed 2000 cases a month
- 50% of eNoah team worked during US day shift timings, thus eNoah became their natural extended office
- eNoah passed on the cost advantage back to client due to difference in manpower cost between US and India
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Accreditation / Certifications
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