HomeCase StudiesMortgage and Title Report Services for Charlotte based Customer
Mortgage and Title Report Services for Charlotte based Customer
Overview
Challenges
Commitment report preparation was a critical process in the overall process chain for the client
Volumes were unpredictable
All cases needs to be turned around in 2-4 hours
Traceability and tracking the TAT for every title commitment was cumbersome
At a time of attrition, client was short by manpower and could not deliver volumes consistently for at least 30 days till client found replacement. The manager focused more on manpower issues rather than concentrating on client requirements, new business and quality
Our Solution
eNoah provided a dynamic team to this client to receive abstractor reports and covert to Commitment / legal reports
eNoah’s proprietary work flow tool helped clients to track their orders from delivery to receipt
Staggered team size coming into shifts during various timings helped the client to absorb high volumes during peak hours
Trained mortgage professionals help create reports faster with 100% quality
Since eNoah worked with several such clients, moving staff between projects with same skills was easy
Key Benefits
Client was able to manage flexible volumes from lenders
Client saved on fixed manpower cost during dull seasons
Client got a quality deliverable, with 2 hours turn around time, processed 2000 cases a month
50% of eNoah team worked during US day shift timings, thus eNoah became their natural extended office
eNoah passed on the cost advantage back to client due to difference in manpower cost between US and India
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