Overview
eNoah successfully implemented ICD 10 coding, medical record retrieval and summarization for a Medical Exam Management company working for Hospitals and Insurance Cos at Waco USA
Challenges
- High Turn around time to retrieve medical records and summarize it for underwriters in short time
- Absence of skilled underwriters in the Industry
- Psychiatric medical records and hand written records were hard to understand and summarize
- Quality of summarized reports were inconsistent
- Lot of rejections from Insurance Company
Our Solution
- Deployed an onshore underwriter and a team at Off shore office to ensure smooth transition
- eNoah employed experienced , multi specialty Physiotherapists, Nurses, Pharmacists to summarize medical records with a TAT of 24 hours
- eNoah set up a back office team to coordinate with Hospitals to get medical records of patients within 7 business days to speed up underwriting process
Key Benefits
- Client were able to prepare summary reports with ICD 10 codes that improved policy approvals of patients
- Seamless transition ensured business continuity and support with onshore – off shore model
- Cost savings to client on outsourcing without compromising on quality of delivery.
Key Differentiators
- eNoah’s well defined training methodology and work flow tools like e-Touch, e-Smart, e-eXtracter helped eNoah team to quickly take up this assignment
- Medically qualified staff with specialization in Insurance knowledge helped eNoah to scale up very quickly to meet client requirements