Overview
The Client was a Company that offers a broad portfolio of Security Compliance and Government Governance in Australia
Challenges
The challenges faced by the client included
- Using a Secure System Token authentication system;( this requires adding organization, users and distributing hardware tokens, SMS & software) All the entries were being manually done
- Slippage in End client’s SLA was leading to customer dissatisfaction
- No Robust reporting was available to track the tokens
- Maintenance of users was a challenge
- Legacy system was not supporting integration with the existing financial application
Our Solution
The actions we took to address these challenges were
- Provided a Web Portal solution, which helped the client overcome manual operation restrictions
- Integrated the BootStrap framework & MVC model
- Integrated LDAP system accounts with web portal
- Integrated with financial application
- Developed a workflow Management solution.
Key Benefits
Our solutions resulted in
- Single repository of information and improved response time resulting in enhanced customer satisfaction
- Improved customer experience through Self service
- Key functionality of assigning & revoking token to users was now managed automatically instead of manually
- Integrating with financial application improved the productivity of resources and accuracy of information