Services Offered by eNoah’s Compliance Management Team
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Incident Preparation
- Identify the nature of the incident
- Initial preparation process
- Identify start of an incident,
- Analysis should be in place to understand the incident and
- Outline steps for recovery
Incident Identification
- What kind of incident is this? How critical is it?
- Have we encountered similar incidents before?
- What areas are affected by the incident?
- Do we have a solution identified for this pattern of incident?
Control Process
On knowing what is the incident and the criticality on how to deal it the following will be the next steps on two key areas:
- Protect critical resources
- Determine the operational status of the infected computer, system, or network
Incident Analysis
- Identify why the incident happened
- Provide detailed analysis document
Eradication
- Completion of internal and external steps
- Notify all relevant stakeholders
Incident Recovery & Process Improvements
- Services return to normal and business as usual resumes
- Analysis and improvement of defined processes
Value Proposition
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Timeliness
Increase effectiveness and reduce business impact by ensuring timely resolution
Robust Monitoring
Accurately measure performance against SLAs with improved monitoring
Increased Availability
Increase availability of business-focused, SLA-related management information
Improved Customer Satisfaction
Improve user and customer experience
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Interested in learning more about our Incident Response Management? Contact eNoah today to discover how we can help your organization achieve its automation goals.