Incident Response Management - Common Pain Points

Incident Response Management

eNoah’s experienced incident response management team solves your problems in real time with a well-defined and highly proactive approach. We also analyze your overall customer process in order to design response pattern processes that meet your specific needs.

Common Pain Points

  • Improperly defined processes and owners
  • Lack of skills and adequate resources
  • Miscommunication between response team and other groups
  • Insufficient budget for tools and technology
  • Disconnect between data sources and tasks
  • Lack of integration with other security and monitoring tools

Services Offered by eNoah’s Compliance Management Team

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Incident Preparation

Incident Preparation

  • Identify the nature of the incident
  • Initial preparation process
  • Identify start of an incident,
  • Analysis should be in place to understand the incident and
  • Outline steps for recovery
Incident Identification

Incident Identification

  • What kind of incident is this? How critical is it?
  • Have we encountered similar incidents before?
  • What areas are affected by the incident?
  • Do we have a solution identified for this pattern of incident?
Control Process

Control Process

On knowing what is the incident and the criticality on how to deal it the following will be the next steps on two key areas:

  • Protect critical resources
  • Determine the operational status of the infected computer, system, or network
Incident Analysis

Incident Analysis

  • Identify why the incident happened
  • Provide detailed analysis document
Eradication

Eradication

  • Completion of internal and external steps
  • Notify all relevant stakeholders
Incident Recovery & Process Improvements

Incident Recovery & Process Improvements

  • Services return to normal and business as usual resumes
  • Analysis and improvement of defined processes

Value Proposition

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Timeliness

Timeliness

Increase effectiveness and reduce business impact by ensuring timely resolution

Robust Monitoring

Robust Monitoring

Accurately measure performance against SLAs with improved monitoring

Increased Availability

Increased Availability

Increase availability of business-focused, SLA-related management information

Improved Customer Satisfaction

Improved Customer Satisfaction

Improve user and customer experience

Get in Touch

Interested in learning more about our Incident Response Management? Contact eNoah today to discover how we can help your organization achieve its automation goals.

Contact Us

Get in Touch

  • contactus@enoahisolution.com

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