Challenges
Data capturing is a critical service provided to Insurance companies in which 100% accuracy is mandatory. The client had to handle very high volumes of data while striving to maintain an with accuracy level at 100% on an ongoing basis. To handle a task of this complexity and rigor regularly, a mixed skill set of medical knowledge and fine detail orientation combined with the ability to turnover high volumes quickly within a specified time frame was required. The client sought to have the training and process of data capture completed within three months. They understood that the first step in this direction would be to capture the same data in two levels and that a review of the two step data entry is mandatory to maintain the accuracy level.
The client contacted eNoah to have a complete solution provided for these challenges and to meet the deadline within the time frame targeted.
Common challenges the client had faced were:
- Deciphering all important hand-written information during the data entry process
- Understanding the handwritten Medications in the forms accurately
- Handling 500,000 pages within three months after training their resources