Medical Review Customer Success Story

Challenges

Data capturing is a critical service provided to Insurance companies in which 100% accuracy is mandatory. The client had to handle very high volumes of data while striving to maintain an with accuracy level at 100% on an ongoing basis. To handle a task of this complexity and rigor regularly, a mixed skill set of medical knowledge and fine detail orientation combined with the ability to turnover high volumes quickly within a specified time frame was required. The client sought to have the training and process of data capture completed within three months. They understood that the first step in this direction would be to capture the same data in two levels and that a review of the two step data entry is mandatory to maintain the accuracy level. The client contacted eNoah to have a complete solution provided for these challenges and to meet the deadline within the time frame targeted.

Common challenges the client had faced were:
• Deciphering all important hand-written information during the data entry process
• Understanding the handwritten Medications in the forms accurately
• Handling 500,000 pages within three months after training their resources

Our Solution

• eNoah’s expertise helped identify and deploy the required skill set for the entire process.
• eNoah strengthened the review process by deploying medical professionals to maintain the accuracy level set by the client.
• Within a week’s time, Enoah identified 50 employees and trained them to perfection in the area of customized Medical data capturing.
• Identified and built up a database of websites to cross check medical conditions and double check medications given to the payer.

Key Benefits

• Successfully handled the entire volume of 500,000 pages within the specified time frame dramatically reducing waiting time for the payers.
• Migration & execution was done well within the timeline set by the client, which helped them meet the deadline stress- free.
• Deploying medical professionals in the third stage of review was a successful strategy we employed to meet the client’s need for quality