A major mobile medical exam company providing a variety of services across the United States experienced major difficulties in bringing down the turnaround time for issuing policies to applicants. They identified the main challenge they faced as the medical questionnaire being rejected by insurance companies for incomplete information. There was an additional challenge : inconsistencies due to unregulated or absent standardized processes and procedures arising from missing out key input needed to assess the risk of the applicant. Large volume of policies caused due to addition of new accounts in their business complicated the delays even more. The client approached us to find a solution to organize his processes, create a standard format for accuracy in quality and establish an efficient work flow to minimize time related problems.
The main challenges experienced by the client were
- Understanding the medical terminologies involved thoroughly
- Highlighting and procuring additional information needed from the examiners
- Identifying required skill sets, training & deploying resources to handle high volume due to addition of new accounts