eNoah’s experienced team has a wealth of knowledge in the Policy Holder Services (PHS) or Policy Owner Services (POS) area. We work closely with you to develop streamlined processes that meet your unique needs without disrupting corporate culture. Our goal is to unlock value through faster time service, better customer experience, and the adoption of industry best practices. Typically, eNoah will make all the changes requested by policy owners by calling the carrier and requesting the specific change from the applicable service department.
The services we most commonly perform are:
- Change in method & mode of payment (i.e. monthly, annually, bank draft, account, etc.)
- Change in policy owner personal information (i.e. address, phone number, etc.), as well as beneficiary information
- Change in free look cancellation, loan interest calculation, policy tax status, conversion options, loan repayment quote, reinstatements, dividend, full and partial surrenders & riders
Policy Administration and Policy Owner Services – Process Flow
1. Receive Request, Review, and Rename
- New PHS or inforce change request will be received either via share file or through email.
- eNoah will review the PHS request and rename the request form accordingly. If applicable, special instruction on renaming the form will be followed.
2. Transmission and Status Tracking
- PHS request will be emailed or faxed to the insurance carrier. Status will be tracked on the CRM under the respective applicant/policy/agent and also on the activities report, if necessary.
3. Carrier Check
- eNoah team will call the insurance carrier on the next business day to ensure the PHS request is in good order and inquire about the TAT to complete the request. (Some carriers may take 2 to 3 business days.)
- If the request is in good order, the insurance carrier will provide us with the TAT info to complete processing the request.
- If the carrier requests any additional details, eNoah will request those details from the BGA. Once the additional details are received from the BGA, eNoah will send those to the insurance carrier to proceed further.
4. Follow‑up, Confirmation, and Status Update
- Regular follow-up will be processed to monitor the progress of the PHS request.
- Upon receipt of confirmation email or note from the insurance carrier, CRM will be updated and status will be closed. Confirmation copy will be attached on the CRM if needed. All status will be tracked on the activities report.
- If requested by the customer, daily status update reports will be uploaded in the eNoah secure share file.
- Process steps will be added or modified based on instructions from specific BGAs
Value Proposition
Turnaround time for the vast majority of illustrations is 24 hours, depending on the complexity of the job. Almost 98% of orders are completed during the same business day. Day-end orders are delivered before the start of the next business day.
Improved Profitability
Improved Cash Flow
Reduce Cost
Quality Assurance
Improved Process Efficiency
Reduce Cycle Time
Policy AdministrationCustomer Success Stories
Take Back Time. Let eNoah Manage Your Policy Holder Services
Contact us to learn more