Obtaining Special Records Authorizations is currently one of the most time-consuming parts of the Records Retrieval Process.

30% of all record requests require a special authorization. This creates a significant time service delay of up to 18 days.

This unique approach expedites the process and improves client experiences

eMAP, eNoah’s Mobile Authorization Platform, improves the APS experience by expediting the special authorization process and significantly reducing cycle times.

eNoah’s CSRs do an upfront review to identify special authorization requirements and determine if a specific state-based or facility-based form is required.eNoah has built a repository of the most used special authorizations and maintains a forms library to ensure accuracy.