eNoah successfully migrated End-to-End Case Management Services for a Leading BGA based out of California.
Challenges
A Large BGA was challenged with growth and attrition which directly impacted a 280+ insurance applications.
With this, the BGA’s leadership was forced to focus on operations instead of business development.
Regular status and follow up to their Advisors was a top priority due to increased time service delays.
The BGA’s Case Management tool was proprietary and even for an experienced resource there was a long learning curve.
The BGA needed the US day shift to support 3 end-to-end Case Managers.
Our Solution
eNoah’s in depth Insurance industry knowledge helped to identify the critical resources needed to assist the BGA.
eNoah quickly learned how best to support the BGA’s end to end process utilizing their proprietary Case Management tool.
It was determined the BGA would be best served with 2 shifts. US Day & Evening.
Activities requiring Advisor communication were all handled during the US Day.
Transactional activities such as carrier updates and medical requirement ordering were handled in the US Evening.
Key Benefits
Benefits:
Within 3 weeks, eNoah was able to clean up the backlog and streamline the US Day shift process.
Smooth transition ensured business continuity and avoided escalation from their Advisors.
Achievements:
The BGA was able to invest more time on marketing & development strategy to help focus on growth all while knowing they had the support to handle the increased volumes.
Advisor satisfaction and turnaround time was improved and maintained.
Balu and the team at eNoah are really great to work with. They are very responsive and always ready to help out with a positive attitude. My personal experience with eNoah has been nothing less than...
Working with eNoah continues to be a very satisfying experience. In this age of constant change eNoah has repeatedly stepped up, accepted the changes, consisting of a very short implementation period...
Your well deserved success reflects your dedication, commitment, perseverance and hard work. I am confident that this is only the beginning and eNoah will soon be recognized as a pioneering leader in...
I have enjoyed working with eNoah. Your staff provides excellent customer service and is quick to implement any changes that the QPE department requests. Any issues that are communicated are handled...
I must say that working with eNoah has been and continues to be an enjoyable experience. The eNoah staff are professional, knowledgeable, motivated and very responsive. I am certain that eNoah will...
It has truly been a remarkable experience for ExamOne to become partners with you on this journey.The relationships I have acquired with so many of you I will treasure forever. You go above and beyond...
We began to outsource our APS work only after many other attempts elsewhere to improve our performance and finance had failed. We carefully reviewed many BPO companies before deciding on eNoah. Our...
We here at Fasano Associates have been extremely pleased with the professionalism and great work we have received from eNoah. It has been a pleasure working with you and your people, and we look...
It is never easy to start a business on your own and build it to a level that you feel proud of. You and your partners have done this, so you must feel legitimately proud. I wish you all the best in...
We have remodeled our IT and back office operations keeping the safety of our employees and security of your data in mind. Set your corona worries aside and bank on us to keep your processes up and running at all times.
We are ready to support your team with flexible staffing. Contact us to learn more.