Challenges
Client – One of the world’s leading mining companies .They experienced the following challenges
- Management was not able to track their client orders and delivery statuses.
- Most of their processes were not automated and resulted in delay in work order processing
- No centralized repository of information and the sales team was unable to respond to client queries due to lack of information.
- Clients did not have visibility about their order status
Our Solution
Our solutions:
- Complete order management system was automated.
- Created new modules for Invoicing, proforma invoicing, custom invoice, export invoice, quality certification, dispatch order, container stuffing, and quality details and automated the entire process.
- Exhaustive list of masters created to maintain the client’s customers, factories, products, grades, shippers, ports, inventory, currencies, payment terms, shipping terms, composition master, mineral composition, email templates, invoice contact &payment inward details.
- Complete tracking of each order, eg. customer information, quantity of order, dispatch details, pending order details, number of invoices raised, delivery notes, bag inventory, stuffing, bag request, proforma invoices, custom invoices.
- Warehouse module created which including container stuffing, shipment & bag request. (When an invoice is raised, parallel container stuffing happens. This is created to track the number of quantities dispatched with each container.)
- Shipment module to track complete shipping details for the particular order and the customer.
- Bug-tracker module created in the system to track new feature requests, complaints from the users and provide quick resolutions.
Custom Reports
- Monthly wise status reports – production, sales including graph reports
- Plant wise production
- Grade-wise production
- Container stuffing report
- Order status report
- Sub-client report
- Dispatch Schedule
- Priority wise dispatch details
- Dashboard reports in the form of bar charts for customer order tracking.
Key Benefits
Our solutions resulted in the following benefits
- Vital Information at the click of a button
- Clear information about the work in progress and pending orders.
- Easy to access data.
- Readily available data for quick management decisions
- High customer satisfaction
- Effective delivery tracking
- Reduced Manual work and automated the processes.
Key Differentiators
The key differentiators are
- Partner in approach
- Strong technical expertise
- Understanding of business processes and delivery
- Successful track record of implementation
- Integrated service offering
- End to End solution capabilities
- Cost effective and custom fit solution
- Stringent quality checks and measures
- Focus on information security
- Strong Project Management Skills
