Incident Response Management

eNoah’s experienced incident response management team solves your problems in real time with a well-defined and highly proactive approach. We also analyze your overall customer process in order to design response pattern processes that meet your specific needs.

Common Pain Points

Improperly defined processes and owners
Lack of skills and adequate resources
Miscommunication between response team and other groups
Insufficient budget for tools and technology
Disconnect between data sources and tasks
Lack of integration with other security and monitoring tools

Services Offered by eNoah’s Compliance Management Team

Incident Preparation

Identify the nature of the incident
Initial preparation process
Identify start of an incident,
Analysis should be in place to understand the incident and
Outline steps for recovery

Incident Identification

What kind of incident is this? How critical is it?
Have we encountered similar incidents before?
What areas are affected by the incident?
Do we have a solution identified for this pattern of incident?

Control Process

on knowing what the incident is and the criticality of how to deal with it the following will be the next steps on two key areas:

Protect critical resources
Determine the operational status of the infected computer, system, or network

Incident Analysis

Identify why the incident happened
Provide detailed analysis document

Eradication

Completion of internal and external steps
Notify all relevant stakeholders

Incident Recovery & Process Improvements

Services return to normal and business as usual resumes
Analysis and improvement of defined processes

Value Proposition

Timeliness

Increase effectiveness and reduce business impact by ensuring timely resolution

Robust Monitoring

Accurately measure performance against SLAs with improved monitoring

Increased Availability

Increase availability of business-focused, SLA-related management information

Improved Customer Satisfaction

Improve user and customer experience

Get in Touch

Interested in learning more about our Incident Response Management? Contact eNoah today to discover how we can help your organization achieve its automation goals.

Talk to Our Experts

Accreditation / Certifications

Incident Response Management