eCCMS Benefits

Integrated CRM Advanced Auto-allocation of lists to callers Generation of call lists on inputs provided Filter out the DNC lists on daily basis Real-time status and reporting...

eCCMS Benefits

  • Integrated CRM
  • Advanced Auto-allocation of lists to callers
  • Generation of call lists on inputs provided
  • Filter out the DNC lists on daily basis
  • Real-time status and reporting
  • Very easy Intuitive use with minimal training period and transition time
  • Hybrid Telephony Protocols switching
  • Multiple Codec support
  • Ability to have agents operate remotely
  • Faster hangs up and dis-positioning of calls with one button (Hot Keys)
  • Separate Time-clock application to track user work time
  • Full integration with Sangoma Call Progress Detection(CDP) for better answering
  • Queue Prioritization per campaign and inbound group

For more information visit us @ http://eccms.enoahisolution.com

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