eXenia Hospitality Solutions Suite
eXenia provides a complete and comprehensive solution suite for The Hospitality Industry.
eCCMS Features
- Standard Call features – Transfers, conference, parking, forwarding, retrieving, call waiting, CLIP, blind/attended/consultative transfers
- Inbuilt Echo Cancellation
- Direct Inward System Access
- Call Recording – Multiple formats (WAV, MP3, GSM)
- Inbound, Outbound and Blended Call Handling
- Full USA FTC Compliance Capability
- Integrated Call Recording
- Three way calling within the agent application
- Scheduled Callbacks
- Flexible Dial Plan login and Time-based rules
- Phone directory and Dial By Name support
- Ability to dial on a single campaign across Multiple Asterisk Servers or multiple campaigns on a Single Server
- Ability to Broadcast Dial to customers with a Pre-recorded message
- Ability to Park the customer with Custom music per campaign
- Ability to Start and Stop recording an agent’s call at any time
- Ability to Automatically Record all calls
- Definable Agent Wrap up-Time per campaign
- Recycling of Specified Status calls at a Specified Interval without resetting the list
- Dialing with custom Time Zone restrictions including per State and per Day of the week
- Option of a Drop timer with Safe-harbor message for FTC compliance
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing of calls across Multiple inbound or outbound Asterisk servers
- Several Real-time and Summary reports available
- Ability to set User levels and Permissions for specific features and campaigns
- Ability for managers to listen in on agent conversations, enter conversations with agents and customers and change the selected queues for an agent
- Ability for agents to view details for calls in queue that the agent is selected to take calls from
- Ability for agents to select and click to take calls in queue from their agent screen
- Separate Time-clock application to track user work time
eCCMS Benefits
- Integrated CRM
- Advanced Auto-allocation of lists to callers
- Generation of call lists on inputs provided
- Filter out the DNC lists on daily basis
- Real-time status and reporting
- Very easy Intuitive use with minimal training period and transition time
- Hybrid Telephony Protocols switching
- Multiple Codec support
- Ability to have agents operate remotely
- Faster hangs up and dis-positioning of calls with one button (Hot Keys)
- Separate Time-clock application to track user work time
- Full integration with Sangoma Call Progress Detection(CDP) for better answering
- Queue Prioritization per campaign and inbound group
Why eNoah?
17+ Years of Experience
Global Presence
Good Decision-Making Insights
Reduce Time to Market
Powerful Collaboration Tools
Accreditation / Certifications
eNoah is here to help during this time of crisis.
We have remodeled our IT and back office operations keeping the safety of our employees and security of your data in mind. Set your corona worries aside and bank on us to keep your processes up and running at all times.
