eCCMS Features

Standard Call features – Transfers, conference, parking, forwarding, retrieving, call waiting, CLIP, blind/attended/consultative transfers Inbuilt Echo Cancellation Direct...

eCCMS Features

  • Standard Call features – Transfers, conference, parking, forwarding, retrieving, call waiting, CLIP, blind/attended/consultative transfers
  • Inbuilt Echo Cancellation
  • Direct Inward System Access
  • Call Recording – Multiple formats (WAV, MP3, GSM)
  • Inbound, Outbound and Blended Call Handling
  • Full USA FTC Compliance Capability
  • Integrated Call Recording
  • Three way calling within the agent application
  • Scheduled Callbacks
  • Flexible Dial Plan login and Time-based rules
  • Phone directory and Dial By Name support
  • Ability to dial on a single campaign across Multiple Asterisk Servers or multiple campaigns on a Single Server
  • Ability to Broadcast Dial to customers with a Pre-recorded message
  • Ability to Park the customer with Custom music per campaign
  • Ability to Start and Stop recording an agent’s call at any time
  • Ability to Automatically Record all calls
  • Definable Agent Wrap up-Time per campaign
  • Recycling of Specified Status calls at a Specified Interval without resetting the list
  • Dialing with custom Time Zone restrictions including per State and per Day of the week
  • Option of a Drop timer with Safe-harbor message for FTC compliance
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of calls across Multiple inbound or outbound Asterisk servers
  • Several Real-time and Summary reports available
  • Ability to set User levels and Permissions for specific features and campaigns
  • Ability for managers to listen in on agent conversations, enter conversations with agents and customers and change the selected queues for an agent
  • Ability for agents to view details for calls in queue that the agent is selected to take calls from
  • Ability for agents to select and click to take calls in queue from their agent screen
  • Separate Time-clock application to track user work time

For more information visit us @ http://eccms.enoahisolution.com





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